THE HMRC AI UNIVERSE

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AI entries — the full list

Every entry on this page, generated from data.json. Click a name to open its panel at the top of the page. Entries with one source are tagged "one source".

Entry	Type	First source	Confidence	ID

Also on other pages

0 link cardsThese items were researched on this page but their full entry lives on another page, so they are counted once, there.

None for this page.

Identity

As written in the research. Data as of 28 October 2026 (edition 2.1).

official nameHM Revenue & Customs

short labelHMRC

govuk categoryNon-ministerial department

govuk urlgov.uk/government/organisations/hm-revenue-custo

headquarters100 Parliament Street, London SW1A 2BQ (address given in the task brief; not shown on the GOV.UK organisation page, which gives only the FoI team's Newcastle address NE98 1ZZ), lat null, lng null (api.postcodes.io blocked; see Gaps) [HMRC FoI Act Team, Central Mail Unit: NE98 1ZZ, lat 55.002807, lng -1.581777 — reference only, not mapped (reference only: a central mail unit, not the headquarters; do not use as the HMRC marker (see S5))]

parent (as of 2026-10-28)HM Treasury ministers answer for HMRC. The GOV.UK page lists one minister, "The Rt Hon James Murray MP, Financial Secretary to the Treasury". HMRC is "a non-ministerial department, supported by 1 public body" (The Adjudicator's Office). The Valuation Office Agency is an executive agency of HMRC.

previous parent / parent changednone

blurbThe tax and customs authority, which says AI and advanced analytics protected or recovered £10 billion of tax in 2025-26, runs an NLU chatbot with 6.3 million interactions a year and has eight systems on the algorithmic transparency register.

website still shows old brandingno. ATRS record headers list Cabinet Office, DSIT and GDS as publishers.

Gaps the research left open

10Shown as gaps, never filled in by guesswork. Supplement 1 (the second pass) closed some; they are listed below.

Connect: HMRC's long-standing Connect data-matching system was not named on any page opened (annual report executive summary, performance analysis, roadmap, progress update). No primary source for it was found within the fetch budget; the only hits were accountancy-firm explainers, which are not acceptable sources. Not recorded.
Chief AI Officer: the post is confirmed by the annual report but the holder's name was not found. A PublicTechnology article of 12 August 2026 (https://www.publictechnology.net/?p=14198) confirms a "Chief AI Office" unit and a head of AI assurance vacancy but does not name the Chief AI Officer.
Also add to records: GOV-HMRC-031 · Head of AI Assurance post (gov; planned; secondary single source) — HMRC advertised a deputy director to "lead HMRC's approach to assuring the responsible, safe and effective deployment of AI across the organisation", a "senior alignment point" that "will not replace existing specialist functions"; salary £86,000 to £110,000; closing 14 September 2026; source https://www.publictechnology.net/?p=14198 (accessed 2026-10-28); confidence: single_source.
AI contracts: Contracts Finder keyword search did not work in this session. Supplier names for CCaaS, the two Closing the Tax Gap pilot firms and the digital-assistant AI upgrade were not found. The Ask HMRC supplier (Microsoft/Nuance, HCLTech) and Ask Security suppliers (IBM, Accenture, Equal Experts) come from ATRS records.
NAO and Public Accounts Committee reports on HMRC digital/AI: one web search returned no nao.org.uk or committees.parliament.uk results; not recorded.
The HMRC generative AI customer-service assistant: the only sources are the roadmap and progress update commitments to make Ask HMRC "more conversational" using AI in 2026-27 and the CCaaS platform; no launch page was found.
HMRC news in the last 30 days contained no AI-specific items on the organisation page; the GOV.UK search API query for "AI" on HMRC returned customs "Additional Information (AI)" code pages rather than artificial intelligence items.
Ministerial line: the organisation page lists James Murray MP as Financial Secretary to the Treasury; the July 2026 progress update foreword is by Dan Tomlinson MP as Exchequer Secretary. The current Exchequer Secretary was not traced.
The guidelines for responsible generative AI in tax software (GOV-HMRC-023) were not opened; the progress update does not give their date.
The remaining part of the roadmap HTML (characters 100,000 to 110,974) was not read.

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