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Around 100,000 cases are scored each month; more than 40 caseworkers use it.","composition":"","parent":"Department for Work and Pensions","parent_research":"Department for Work and Pensions","relationships":"","notes":"","checked":"2026-10-28","website":[],"sources":["https://www.gov.uk/algorithmic-transparency-records/dwp-child-maintenance-service-cms-predictive-analytics-compliance","https://www.gov.uk/algorithmic-transparency-records"],"source_quotes":[{"url":"https://www.gov.uk/algorithmic-transparency-records/dwp-child-maintenance-service-cms-predictive-analytics-compliance","quotes":["The agent will always be presented with the risk score and casefile,"],"accessed":"2026-10-28","secondary":false,"raw":""},{"url":"https://www.gov.uk/algorithmic-transparency-records","quotes":["This tool is used by the Child Maintenance Service to support caseworkers in the reduction of payment breakdowns"],"accessed":"2026-10-28","secondary":false,"raw":""}],"bucket":"system","depts":[{"dept":"Department-wide","div":"department-wide"}],"colleges":[],"directorate":"Digital Modernisation & Efficiency – Children (DWP Digital)","previous_parent":null,"parent_changed":null,"head":null,"established":"2025-03 (wider rollout to caseworkers)","location":null,"money":null,"supplier_id_guess":"biz-tata-consultancy-services","system":{"tool_name":"Child Maintenance Service (CMS) - Predictive Analytics Compliance","owner_body":"Department for Work and Pensions","purpose":"\"support caseworkers in the reduction of payment breakdowns of compliant cases\"","method":"\"trained XGBoost model\" with \"Prediction explainability is performed using SHAP.\"; accuracy 0.86, precision 0.79 (May 2025)","human_oversight":"\"The tool does not make the decision for the caseworker on how to manage the case.\"","supplier":"Tata Consultancy Services Limited — \"provided technical expertise in the design, build and assurance of the tool,\"","registers":"ATRS","register_url":"https://www.gov.uk/algorithmic-transparency-records/dwp-child-maintenance-service-cms-predictive-analytics-compliance","stage":"Production","first_published":"2025-10-30"},"rule":null,"topics":["welfare and benefits","data"],"confidence":"verified","confidence_raw":"verified","one_source":false,"as_of":"2026-10-28","rec_table":[],"ext_links":[],"link_texts":[{"kind":"parent","target":"GOV-DWP-001","ids":["GOV-DWP-001"]},{"kind":"buys_from","target":"Tata Consultancy Services Limited","ids":[]}],"div_label":"Department-wide","degree":1,"related_ids":["GOV-DWP-001"]},{"id":"GOV-DWP-010","name":"CMG Return Letters processing","type":"AI systems in use","category":"Work and Pensions","affiliation":"Ministerial department","status_group":"live","status":"live — 2025-12-22","function":"Reads returned Child Maintenance Group letters with computer vision and OCR to extract the address and reference number. About 5,000 return letters a month; failures go to a human.","composition":"","parent":"Department for Work and Pensions","parent_research":"Department for Work and Pensions","relationships":"","notes":"","checked":"2026-10-28","website":[],"sources":["https://www.gov.uk/algorithmic-transparency-records/dwp-cmg-return-letters-processing","https://www.gov.uk/algorithmic-transparency-records"],"source_quotes":[{"url":"https://www.gov.uk/algorithmic-transparency-records/dwp-cmg-return-letters-processing","quotes":["around 5000 return letters are received by CMG every month"],"accessed":"2026-10-28","secondary":false,"raw":""},{"url":"https://www.gov.uk/algorithmic-transparency-records","quotes":["A computer vision tool used to extract the address and reference number from return letters."],"accessed":"2026-10-28","secondary":false,"raw":""}],"bucket":"system","depts":[{"dept":"The Garage, Cross Boundary Team","div":"the-garage-cross-boundary-team"}],"colleges":[],"directorate":"The Garage, Cross Boundary Team (DWP Digital)","previous_parent":null,"parent_changed":null,"head":null,"established":"2021 (algorithm developed)","location":null,"money":null,"supplier_id_guess":"biz-accenture","system":{"tool_name":"CMG Return Letters processing","owner_body":"Department for Work and Pensions","purpose":"\"A computer vision tool used to extract the address and reference number from return letters.\"","method":"\"Computer Vision (OpenCV) and OCR\"","human_oversight":"\"If for any reason we are unable to extract the address, it is reviewed by a human.\"","supplier":"Accenture (UK) Ltd (\"mainly Accenture resources\")","registers":"ATRS","register_url":"https://www.gov.uk/algorithmic-transparency-records/dwp-cmg-return-letters-processing","stage":"Production","first_published":"2025-12-22"},"rule":null,"topics":["welfare and benefits","public-sector adoption"],"confidence":"verified","confidence_raw":"verified","one_source":false,"as_of":"2026-10-28","rec_table":[],"ext_links":[],"link_texts":[{"kind":"parent","target":"GOV-DWP-001","ids":["GOV-DWP-001"]},{"kind":"buys_from","target":"Accenture (UK) Ltd","ids":[]}],"div_label":"The Garage, Cross Boundary Team","degree":1,"related_ids":["GOV-DWP-001"]},{"id":"GOV-DWP-011","name":"Employment and Support Allowance Online Medical Matching","type":"AI systems in use","category":"Work and Pensions","affiliation":"Ministerial department","status_group":"live","status":"live — 2025-02-10","function":"Matches the free-text medical condition on an online ESA claim to DWP's condition code list using a sentence-transformer embedding. Over 780,000 cases processed; accuracy 91.4% monthly average.","composition":"","parent":"Department for Work and Pensions","parent_research":"Department for Work and Pensions","relationships":"","notes":"","checked":"2026-10-28","website":[],"sources":["https://www.gov.uk/algorithmic-transparency-records/dwp-employment-and-support-allowance-online-medical-matching","https://www.gov.uk/algorithmic-transparency-records?page=3"],"source_quotes":[{"url":"https://www.gov.uk/algorithmic-transparency-records/dwp-employment-and-support-allowance-online-medical-matching","quotes":["The name, address, and gender of the claimants is not provided to the AI model."],"accessed":"2026-10-28","secondary":false,"raw":""},{"url":"https://www.gov.uk/algorithmic-transparency-records?page=3","quotes":["A tool which helps Employment and Support Allowance (ESA) agents match medical conditions for ESA claims."],"accessed":"2026-10-28","secondary":false,"raw":""}],"bucket":"system","depts":[{"dept":"The Garage, Cross Boundary Team","div":"the-garage-cross-boundary-team"}],"colleges":[],"directorate":"The Garage, Cross Boundary Team (DWP Digital)","previous_parent":null,"parent_changed":null,"head":null,"established":"2020-07 (fuzzy-matching version); embedding version developed 2024","location":null,"money":null,"supplier_id_guess":"biz-accenture","system":{"tool_name":"Employment and Support Allowance Online Medical Matching","owner_body":"Department for Work and Pensions","purpose":"\"A tool which helps Employment and Support Allowance (ESA) agents match medical conditions for ESA claims.\"","method":"\"This is a sentence transformer model - name: all-MiniLM-L6-v2,\"","human_oversight":"\"The decision is not made by the technology, only by an agent so normal reviews/appeals apply.\"","supplier":"Accenture (\"the developers were mainly Accenture resources, led by an Accenture Delivery 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completed it between 1 September 2023 and 31 August 2024.","composition":"","parent":"Department for Work and Pensions","parent_research":"Department for Work and Pensions","relationships":"","notes":"","checked":"2026-10-28","website":[],"sources":["https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-pension-calculator","https://www.gov.uk/algorithmic-transparency-records?page=3"],"source_quotes":[{"url":"https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-pension-calculator","quotes":["A total of 572k users initiated the tool"],"accessed":"2026-10-28","secondary":false,"raw":""},{"url":"https://www.gov.uk/algorithmic-transparency-records?page=3","quotes":["The Pension Calculator estimates your potential retirement income and helps you plan how much to save"],"accessed":"2026-10-28","secondary":false,"raw":""}],"bucket":"system","depts":[{"dept":"Money and Pensions Service","div":"money-and-pensions-service"}],"colleges":[],"directorate":"Money and Pensions Service, Technology and Change","previous_parent":null,"parent_changed":null,"head":null,"established":"null (first developed in the Financial Services Authority)","location":null,"money":null,"supplier_id_guess":null,"system":{"tool_name":"Pension Calculator","owner_body":"Money and Pensions Service","purpose":"\"a pension calculator designed to help individuals estimate their potential retirement income\"","method":"deterministic assumptions: \"Contributions to the pension pot are incremented by 2.5% per year (to reflect pay raises).\"","human_oversight":"\"all decisions remain with the user\"","supplier":"none (built in house)","registers":"ATRS","register_url":"https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-pension-calculator","stage":"Production","first_published":"2024-12-17"},"rule":null,"topics":["welfare and benefits"],"confidence":"verified","confidence_raw":"verified","one_source":false,"as_of":"2026-10-28","rec_table":[],"ext_links":[],"link_texts":[{"kind":"parent","target":"GOV-DWP-026","ids":["GOV-DWP-026"]}],"div_label":"Money and Pensions Service","degree":1,"related_ids":["GOV-DWP-026"]},{"id":"GOV-DWP-013","name":"Money and Pensions Service: Budget Planner","type":"AI systems in use","category":"Work and Pensions","affiliation":"Ministerial department","status_group":"live","status":"live — 2025-02-10","function":"A rule-based online budgeting tool. 203k users started it and 103k completed it between 1 December 2023 and 30 November 2024.","composition":"","parent":"Department for Work and Pensions","parent_research":"Department for Work and Pensions","relationships":"","notes":"","checked":"2026-10-28","website":[],"sources":["https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-budget-planner","https://www.gov.uk/algorithmic-transparency-records?page=3"],"source_quotes":[{"url":"https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-budget-planner","quotes":["A total of 203k users initiated the tool, while 103k successfully completed the process"],"accessed":"2026-10-28","secondary":false,"raw":""},{"url":"https://www.gov.uk/algorithmic-transparency-records?page=3","quotes":["The Budget Planner is a free online tool that helps users track and categorise their spending,"],"accessed":"2026-10-28","secondary":false,"raw":""}],"bucket":"system","depts":[{"dept":"Money and Pensions Service","div":"money-and-pensions-service"}],"colleges":[],"directorate":"Money and Pensions Service, Technology and Change","previous_parent":null,"parent_changed":null,"head":null,"established":null,"location":null,"money":null,"supplier_id_guess":null,"system":{"tool_name":"Budget Planner","owner_body":"Money and Pensions Service","purpose":"\"The Budget Planner is a free online tool that helps users track and categorise their spending\"","method":"\"The Budget Planner employs a rule-based model that follows a deterministic approach to financial planning and budget calculation.\"","human_oversight":"\"The tool serves as a support mechanism rather than a decision-maker\"","supplier":"none (\"External supplier involvement\" \"No\"; uses GOV.UK Notify API)","registers":"ATRS","register_url":"https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-budget-planner","stage":"Production","first_published":"2025-02-10"},"rule":null,"topics":["welfare and benefits"],"confidence":"verified","confidence_raw":"verified","one_source":false,"as_of":"2026-10-28","rec_table":[],"ext_links":[],"link_texts":[{"kind":"parent","target":"GOV-DWP-026","ids":["GOV-DWP-026"]}],"div_label":"Money and Pensions Service","degree":1,"related_ids":["GOV-DWP-026"]},{"id":"GOV-DWP-014","name":"Money and Pensions Service: Redundancy Pay Calculator","type":"AI systems in use","category":"Work and Pensions","affiliation":"Ministerial department","status_group":"live","status":"live — 2025-02-10","function":"A rule-based tool for people facing redundancy. 50k users started it and 8.4k completed it between December 2023 and November 2024.","composition":"","parent":"Department for Work and Pensions","parent_research":"Department for Work and Pensions","relationships":"","notes":"","checked":"2026-10-28","website":[],"sources":["https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-redundancy-pay-calculator","https://www.gov.uk/algorithmic-transparency-records?page=3"],"source_quotes":[{"url":"https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-redundancy-pay-calculator","quotes":["A total of 50k users initiated the tool, while 8.4k successfully completed the process"],"accessed":"2026-10-28","secondary":false,"raw":""},{"url":"https://www.gov.uk/algorithmic-transparency-records?page=3","quotes":["The Redundancy Pay Calculator is an online tool designed to help individuals who have been or are at risk"],"accessed":"2026-10-28","secondary":false,"raw":""}],"bucket":"system","depts":[{"dept":"Money and Pensions Service","div":"money-and-pensions-service"}],"colleges":[],"directorate":"Money and Pensions Service, Technology and 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market"],"confidence":"verified","confidence_raw":"verified","one_source":false,"as_of":"2026-10-28","rec_table":[],"ext_links":[],"link_texts":[{"kind":"parent","target":"GOV-DWP-026","ids":["GOV-DWP-026"]}],"div_label":"Money and Pensions Service","degree":1,"related_ids":["GOV-DWP-026"]},{"id":"GOV-DWP-015","name":"Money and Pensions Service: Mortgage Affordability Calculator","type":"AI systems in use","category":"Work and Pensions","affiliation":"Ministerial department","status_group":"live","status":"live — 2025-12-16","function":"A server-side rule-based estimate of how much a user could borrow. 420k starts and 335k completions between 1 October 2024 and 30 September 2025.","composition":"","parent":"Department for Work and Pensions","parent_research":"Department for Work and Pensions","relationships":"","notes":"","checked":"2026-10-28","website":[],"sources":["https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-mortgage-affordability-calculator","https://www.gov.uk/algorithmic-transparency-records"],"source_quotes":[{"url":"https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-mortgage-affordability-calculator","quotes":["The number of tool starts is 420k,"],"accessed":"2026-10-28","secondary":false,"raw":""},{"url":"https://www.gov.uk/algorithmic-transparency-records","quotes":["The mortgage affordability calculator is a simple tool that lets customers estimate how much they can afford to borrow"],"accessed":"2026-10-28","secondary":false,"raw":""}],"bucket":"system","depts":[{"dept":"Money and Pensions Service","div":"money-and-pensions-service"}],"colleges":[],"directorate":"Money and Pensions Service, Technology and 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benefits"],"confidence":"verified","confidence_raw":"verified","one_source":false,"as_of":"2026-10-28","rec_table":[],"ext_links":[],"link_texts":[{"kind":"parent","target":"GOV-DWP-026","ids":["GOV-DWP-026"]}],"div_label":"Money and Pensions Service","degree":1,"related_ids":["GOV-DWP-026"]},{"id":"GOV-DWP-016","name":"Money and Pensions Service: Mortgage Repayment Calculator","type":"AI systems in use","category":"Work and Pensions","affiliation":"Ministerial department","status_group":"live","status":"live — 2025-12-16","function":"Estimates monthly mortgage repayments with an amortisation formula. 2.84 million starts and 2.81 million completions in the year to 30 September 2025.","composition":"","parent":"Department for Work and Pensions","parent_research":"Department for Work and Pensions","relationships":"","notes":"","checked":"2026-10-28","website":[],"sources":["https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-mortgage-repayment-calculator","https://www.gov.uk/algorithmic-transparency-records"],"source_quotes":[{"url":"https://www.gov.uk/algorithmic-transparency-records/money-and-pensions-service-mortgage-repayment-calculator","quotes":["The tool start reached 2.84M in 1 year, while 2.81M is the tool completion"],"accessed":"2026-10-28","secondary":false,"raw":""},{"url":"https://www.gov.uk/algorithmic-transparency-records","quotes":["The mortgage repayment calculator is a simple tool that lets customers estimate their monthly payments"],"accessed":"2026-10-28","secondary":false,"raw":""}],"bucket":"system","depts":[{"dept":"Money and Pensions Service","div":"money-and-pensions-service"}],"colleges":[],"directorate":"Money and Pensions Service, Technology and 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GOV-DWP-026"},{"source":"GOV-DWP-014","target":"GOV-DWP-026","kind":"parent","evidence":"GOV-DWP-014 links: parent → GOV-DWP-026"},{"source":"GOV-DWP-015","target":"GOV-DWP-026","kind":"parent","evidence":"GOV-DWP-015 links: parent → GOV-DWP-026"},{"source":"GOV-DWP-016","target":"GOV-DWP-026","kind":"parent","evidence":"GOV-DWP-016 links: parent → GOV-DWP-026"},{"source":"GOV-DWP-017","target":"GOV-DWP-018","kind":"related","evidence":"GOV-DWP-017 links: related → GOV-DWP-018"},{"source":"GOV-DWP-017","target":"GOV-DWP-019","kind":"related","evidence":"GOV-DWP-017 links: related → GOV-DWP-019"},{"source":"GOV-DWP-017","target":"GOV-DWP-020","kind":"related","evidence":"GOV-DWP-017 links: related → GOV-DWP-020"},{"source":"GOV-DWP-018","target":"GOV-DWP-019","kind":"related","evidence":"GOV-DWP-018 links: related → GOV-DWP-019"},{"source":"GOV-DWP-020","target":"GOV-DWP-021","kind":"related","evidence":"GOV-DWP-020 links: related → GOV-DWP-021"},{"source":"GOV-DWP-020","target":"GOV-DWP-022","kind":"related","evidence":"GOV-DWP-020 links: related → GOV-DWP-022"},{"source":"GOV-DWP-025","target":"GOV-DWP-001","kind":"parent","evidence":"GOV-DWP-025 links: parent → GOV-DWP-001"},{"source":"GOV-DWP-025","target":"GOV-DWP-008","kind":"related","evidence":"GOV-DWP-025 links: related → GOV-DWP-008"},{"source":"GOV-DWP-028","target":"GOV-DWP-001","kind":"parent","evidence":"GOV-DWP-028 links: parent → GOV-DWP-001"},{"source":"GOV-DWP-030","target":"GOV-DWP-017","kind":"related","evidence":"GOV-DWP-030 links: related → GOV-DWP-017"},{"source":"GOV-DWP-030","target":"GOV-DWP-018","kind":"related","evidence":"GOV-DWP-030 links: related → GOV-DWP-018"},{"source":"GOV-DWP-032","target":"GOV-DWP-001","kind":"parent","evidence":"GOV-DWP-032 links: parent → GOV-DWP-001"}],"placement_method":{"root":11,"tree":15,"head":6}}